Opening hours CET (on appointment):

Monday : 14:00-22:00
Tuesday : 10:00-00:00
Wednesday : 10:00-00:00
Thursday : 10:00-00:00
Friday : 10:00-14:00
Saturday : Closed
Sunday : Closed


We're almost always reachable through our main email and messenger addresses:

📧 Email
💬 Messenger


____________________


GENERAL TERMS:

First of all, we are a small Do-It-Yourself label, we're not Amazon or a kind of, ...
Despite the reality of small labels, your order will be treated with care and as soon as possible.
We usually ship out orders within less than 5 working days, from Tuesday afternoon to Friday morning.
If, for some reasons, we're not able to ship your order within that time, you will be immediately informed.

All Meuse Music Records's items on sale are strictly new and unopened.
They are sent unopened unless we receive specific shipping instructions from you.

All items from other labels, distros, etc., ... available for sale on our Discogs Shop are always graded and described with care, don't hesitate to ask for pictures in case of doubt!

All items in our Discogs Collection are basically not for sale but spontaneous offers are always welcome.


Pre-Order:

We usually don't propose pre-order on CD Audio Digipack because the production delays are quite short.
Regarding Vinyl production, we always launch our pre-orders when the test presses are validated to have a better estimation of the production delivery date. Everything is done to ensure that we meet the original deadlines, and product is delivered as promised.
However, customers are advised that potential delays can occur and are beyond our control.


Packaging:

We always pack your goods with extreme care and large amount of protections in the box, sometime even outside the box if needed or double boxed to ensure you receive your goods in perfect state.
It costs us a lot of money, but assures us of your satisfaction!


Damaged Items:

Despite the care we put on packaging, if damage is found on your received item(s), we ask you to contact us immediately by
email to: info@meusemusicrecords.eu and to add pictures of the damage, box included with shipping labels readable.
_____


SHIPPING POLICIES AND SHIPPING RATES:

We ship Worldwide at the best possible prices and quality of services!

Always have a look at our shipping prices list or ask us for shipping cost before doing any payment!
We always use the cheapest and most reliable shipping method, registered with tracking.
You're insured to pay the right price!

You’re always welcome to ask for extra shipping insurance.
Be aware postal services won't refund more than 25,00€ for damaged / lost / stolen items from any parcel shipped without extra insurance, and we neither. We ask you to take your responsibilities according the item(s) value and regarding the shipping with extra insurance price(s).


Discogs:

Wait for us to set the shipping price according your location and/or specific request!

Our Discogs's shop shipping rates policy is not maintained anymore to be set automatically, because:
- Shipping prices are often subject to variations and/or restrictions!
- Multiple shipping methods and/or carriers can be used according your location, wishes and needs!
- Maintaining regularly such a thing to insure you to always pay to right price is literally impossible and insane!

Order paid with 0.01€ shipping cost, will be canceled and refunded without further notice.
Read our shipping policies!

Order without payment within 5 days will be cancelled without further notice.

Please, find below our UpToDate shipping rates (pdf format). _____


DELIVERY:

We always proceed to packaging and shipping your goods once your payment is received.
We always send you all needed information about the shipping of your goods on your referenced email.
_____


RETURN:

Basic rule is "no return"!

We only accept the return on products from Meuse Music Records, in perfect and unopened state,
in their original secure packaging.
Return fees are at customer's charge.

Damaged items: Please, refer you to our General Terms.


____________________


If you want to contact one of us directly :

Jean-François Galler : 📧 Email | 💬 Messenger

Label Manager.
Co-Owner/Founder, Artistic & Production Manager, Web & Graphic Designer.
Why should you contact me : Products's technical aspects, Contracts, Releases planning, Invoices, Payments, Orders, Purchases, Wholesale, ...

Serge Manzato : 📧 Email | 💬 Messenger

Co-Owner, Key Account Manager.
Why should you contact me : Sales aspects, Contacts, Proposals, Discussions with aim of establishing a contract, ...

Denis Halleux

Co-Owner, Advisor & Marketing.


____________________


MEUSE MUSIC RECORDS SNC
7, rue Thier Ardent - 4480 Engis (BELGIUM)
TVA : BE0768524664 - RPM LIEGE
IBAN : BE64 9501 9673 7452 - BIC : CTBKBEBX


____________________


Privacy Policy: We don't collect private information!
Cookie Policy: We don't use cookies!

We listen to music and sometimes produce it, that's all!


____________________